Management and Leadership
Management and Leadership Skills
Workshops
Both sound management and strong leadership skills are required to effectively support business goals; focus and develop your staff; and continue self-progression in your chosen area. These workshops cover a variety of relevant subject areas focussing on the practical development of key slkills. Each month we select and run a number of workshops on a public schedule but will also run courses on demand by arrangement. Click here to view the current training schedule for public workshops.
All of our workshops can be delivered in-house and can be tailored to your organisation’s needs. If you are interested in a specific topic area you can browse for a workshop using the categories below or contact us for further information.
Management and Leadership Skills Courses
The New Supervisor
This workshop is for people new to the role of supervisor. Attendees will gain an understanding of what is expected of their role as supervisor and how to manage confidently and achieve the goals and targets set out for groups. This practical two day workshop develops skills in leading and supervising small or large groups. Through a combination of theory, group and individual exercises, topics covered include;
[back to top]
The Emotionally Intelligent Supervisor
The Emotionally Intelligent Supervisor is a one day workshop suitable for men and women who want to improve their skills. This workshop is for people at all levels of any organisation – government or private sector – and employees who want to improve their leadership abilities, enrich relationships, extend influence and expand the personal resources required to manage life’s challenges and mental demands.
At the workshop attendees will build emotional skills in four areas: identify emotion, use emotion, understand emotion and manage emotion.
Download course outline
[back to top]
Governance in the Public Sector
This interactive, participant driven one day workshop will define and refine concepts of governance using many examples of real governance innovations within the public sector that are meeting objectives. Case studies will enable participants to develop skills that can readily be applied in the workplace. Small group discussions and the plenary forum will allow participants to debate and defend their governance ideals and, in the process, develop their own ethical foundation for developing good governance in uncertain circumstances and rapidly changing environments.
Download course outline
[back to top]
Performance Management
Performance Management is a tool to strengthen the links between government expenditure and the delivery of results.
Performance Management is defined by the Institute of Public Administration(IPAA) as - "a set of deliberate policies and practices designed to maintain or improve the performance of individual staff, and through them, work groups and the organisation."
This two day workshop will help managers in the complex task of managing the performance of their staff.
Download course outline
[back to top]
The Emotionally Intelligent Manager
Emotional intelligence is more important than IQ or expertise in determining who excels at a job and for outstanding leadership it is almost everything.
The Emotionally Intelligent Manager is a fascinating one day workshop that will enhance your managerial and leadership skills.
Prior to the workshop attendees will completean online assessment using the MSCEIT which will help participants identify potential areas for improvement in their EQ.
Download course outline
[back to top]
Innovation Skills for the Public Service
This one day 'hands-on' 'minds-on' workshop for leaders, presented by Dr Irena Yashin-Shaw, will show you how to take or administer 'baby steps' to innovation.
Participants will learn techniques to generate ideas, explore emerging solutions, evaluate potential outcomes, think strategically, develop a mindset of innovation, initiate & sustain evolutionary innovation and help create a climate of innovation. This workshop uses many examples of real innovations within the public sector that have achieved this.
Download course outline
[back to top]
Building a Better Team (in-house workshop only)
Assigning the wrong person to a task, ignoring important tasks or failing to resolve conflict can have costly consequences. The Team Management Profile is a personalised report which gives individuals insights into the way they prefer to work and their preferred role within a team.
This in-house workshop is designed for work groups or teams and provides participants with an opportunity to receive individual feedback that assesses their work role within the context of the team and provides feedback to improve workking relationships.
Download course outline
[back to top]
Decision Making Skills
Organisations need staff who can make good decisions that help realise the organisational goals. This one day interactive and fun workshop covers the who, what, where and how of decision making. After the workshop you will:
[back to top]
Risk Management in Practice
What is risk management? Do you understand risk management? How do you apply risk management? How do you bridge the gap between theory & practice? Why should you?
If you need or want the answers to any of these questions then our one day Risk Management in Practice workshop is for you.
Through a series of interactive and challenging risk analysis scenarios participants will develop their risk analysis and management skills.
Download course outline
[back to top]
Manager & EA Productivity Program
Are you and your Executive Assistant working together as effectively as possible? Acorn's new program will assist managers and their executive assistants in working together as optimally as possible. Using good time management techniques and the features of Outlook 2003/2007 our five step process will help you better understand the roles of manager and EA in productively working together, the role of good time management in planning your work week, save you time and help you better use the functions of Outlook.
Download course outline
[back to top]
The Emotionally Savvy Lawyer
Emotionally intelligent lawyers know that emotion is not just important, but absolutely necessary to make good decisions, take action and solve problems, cope with change and succeed. Research shows that excellent lawyers are generally more emotionally intelligent and they are better in relationships with clients and colleagues.
This one day workshop is for lawyers who want to develop key leadership competencies and get the best out of people at work.
Download course outline
[back to top]
Creating and Coaching a High Performing Team
This two day workshop is designed for leaders who want to improve the high performance of their teams. Using a simple but powerful team model participants will be equipped to understand what makes a high performance team, identify strengths and problem areas in their team’s communication and performance, develop skills in giving and receiving feedback and understand how to build team strength and relationships to energise your team.
Download course outline
[back to top]
Other Courses you may find of interest:
Some of our other courses may also help you enhance your management and leadership skills. Consider these examples from our other course areas:
Writing Skills Courses:
Report and Ministerial Writing
This workshop is designed to help public servants gain the skills and confidence to conquer the challenges of ministerial and report writing.
Download course outline [back to top]
Writing for Technical Experts
Writing for Technical Experts is a one day workshop that helps you develop the skills to communicate complex material to non-technical readers.
Download course outline [back to top]
Preparing a Press Release
A one-day workshop that provides a sound basis for developing effective press release packages. This workshop is particularly valuable for those people who need to achieve effective media coverage of their organisation in print, web and electronic mass media.
Download course outline [back to top]
Persuading and Influencing Through Writing
This is a one-day workshop that provides a sound basis for developing high level writing skills.
Download course outline [back to top]
Career and Personal Development Courses:
Building Psychological Capital at Work
‘Psychological capital’ refers to personality traits that influence a person’s work performance, including self-esteem, self-confidence, responsibility, emotional stability, resiliency, optimism and hope.
Download course outline [back to top]
Develop Unlimited Confidence
This workshop is designed to help participants improve and strengthen all areas of confidence.
Download course outline [back to top]
Business Etiquette and Personal Brand
This is an one day workshop for busy professionals who need to improve their presentation, personal brand and communication skills to give themselves the best opportunity to make a positive lasting impression.
Download course outline [back to top]
Social Intelligence in the APS
This interactive two day workshop is for managers, supervisors and people seeking to master interpersonal relationships as a means of creating new networks across a broad cross-section of interests to advance career objectives or achieve organisational goals.
Download course outline [back to top]
Communication Skills Courses:
Communication & Negotiation Skills
Everyone negotiates. Everyone communicates – with colleagues, customers and clients. Effective negotiators get a better outcome for themselves and their organisation.
Download course outline [back to top]
Presenting Complex Content Clearly
This workshop will help you discover how to communicate with clarity, engage your audience and be comprehensible and memorable.
Download course outline [back to top]
Influencing Skills for the APS
Influencing Skills is a practical one day workshop that provides you with the tools and techniques to become an influential, confident and persuasive communicator!
Download course outline [back to top]
Project Management Courses:
Fundamentals of Project Management
This one day workshop introduces participants to the basic concepts of project management. In this workshop attendees will be introduced to project management concepts and Microsoft Project will be used to demonstrate aspects of a project management software application.
Download course outline [back to top]
Customer Service Courses:
Customer Service for Frontline Managers
This is a practical program, encompassing the theories of Dr Karl Albrecht (a leading customer service guru) which focuses on ways to improve the quality of service provided to internal and external customers. You will learn a five step process to help you motivate your team, measure performance and understand how to go about continuous improvement from a customer perspective.
Download course outline [back to top]
Conflict Management
The ability to deal with difficult people and resolve conflict will make you feel more in control and less stressed. This workshop is designed to extend participants’ awareness and understanding of the issues involved in managing conflict and in particular dealing with difficult people.
Download course outline [back to top]
Both sound management and strong leadership skills are required to effectively support business goals; focus and develop your staff; and continue self-progression in your chosen area. These workshops cover a variety of relevant subject areas focussing on the practical development of key slkills. Each month we select and run a number of workshops on a public schedule but will also run courses on demand by arrangement. Click here to view the current training schedule for public workshops.
All of our workshops can be delivered in-house and can be tailored to your organisation’s needs. If you are interested in a specific topic area you can browse for a workshop using the categories below or contact us for further information.
Management and Leadership Skills Courses
The New Supervisor
This workshop is for people new to the role of supervisor. Attendees will gain an understanding of what is expected of their role as supervisor and how to manage confidently and achieve the goals and targets set out for groups. This practical two day workshop develops skills in leading and supervising small or large groups. Through a combination of theory, group and individual exercises, topics covered include;
- leadership styles and behaviours,
- effective delegation,
- influencing skills,
- managing performance, and
- providing feedback.
[back to top]
The Emotionally Intelligent Supervisor
The Emotionally Intelligent Supervisor is a one day workshop suitable for men and women who want to improve their skills. This workshop is for people at all levels of any organisation – government or private sector – and employees who want to improve their leadership abilities, enrich relationships, extend influence and expand the personal resources required to manage life’s challenges and mental demands.
At the workshop attendees will build emotional skills in four areas: identify emotion, use emotion, understand emotion and manage emotion.
Download course outline
[back to top]
Governance in the Public Sector
This interactive, participant driven one day workshop will define and refine concepts of governance using many examples of real governance innovations within the public sector that are meeting objectives. Case studies will enable participants to develop skills that can readily be applied in the workplace. Small group discussions and the plenary forum will allow participants to debate and defend their governance ideals and, in the process, develop their own ethical foundation for developing good governance in uncertain circumstances and rapidly changing environments.
Download course outline
[back to top]
Performance Management
Performance Management is a tool to strengthen the links between government expenditure and the delivery of results.
Performance Management is defined by the Institute of Public Administration(IPAA) as - "a set of deliberate policies and practices designed to maintain or improve the performance of individual staff, and through them, work groups and the organisation."
This two day workshop will help managers in the complex task of managing the performance of their staff.
Download course outline
[back to top]
The Emotionally Intelligent Manager
Emotional intelligence is more important than IQ or expertise in determining who excels at a job and for outstanding leadership it is almost everything.
The Emotionally Intelligent Manager is a fascinating one day workshop that will enhance your managerial and leadership skills.
Prior to the workshop attendees will completean online assessment using the MSCEIT which will help participants identify potential areas for improvement in their EQ.
Download course outline
[back to top]
Innovation Skills for the Public Service
This one day 'hands-on' 'minds-on' workshop for leaders, presented by Dr Irena Yashin-Shaw, will show you how to take or administer 'baby steps' to innovation.
Participants will learn techniques to generate ideas, explore emerging solutions, evaluate potential outcomes, think strategically, develop a mindset of innovation, initiate & sustain evolutionary innovation and help create a climate of innovation. This workshop uses many examples of real innovations within the public sector that have achieved this.
Download course outline
[back to top]
Building a Better Team (in-house workshop only)
Assigning the wrong person to a task, ignoring important tasks or failing to resolve conflict can have costly consequences. The Team Management Profile is a personalised report which gives individuals insights into the way they prefer to work and their preferred role within a team.
This in-house workshop is designed for work groups or teams and provides participants with an opportunity to receive individual feedback that assesses their work role within the context of the team and provides feedback to improve workking relationships.
Download course outline
[back to top]
Decision Making Skills
Organisations need staff who can make good decisions that help realise the organisational goals. This one day interactive and fun workshop covers the who, what, where and how of decision making. After the workshop you will:
- Understand how good decisions are made efficiently.
- Access decision making models.
- Learn how to influence through clear decision-making.
- Sleep easy having made the "hard decisions".
[back to top]
Risk Management in Practice
What is risk management? Do you understand risk management? How do you apply risk management? How do you bridge the gap between theory & practice? Why should you?
If you need or want the answers to any of these questions then our one day Risk Management in Practice workshop is for you.
Through a series of interactive and challenging risk analysis scenarios participants will develop their risk analysis and management skills.
Download course outline
[back to top]
Manager & EA Productivity Program
Are you and your Executive Assistant working together as effectively as possible? Acorn's new program will assist managers and their executive assistants in working together as optimally as possible. Using good time management techniques and the features of Outlook 2003/2007 our five step process will help you better understand the roles of manager and EA in productively working together, the role of good time management in planning your work week, save you time and help you better use the functions of Outlook.
Download course outline
[back to top]
The Emotionally Savvy Lawyer
Emotionally intelligent lawyers know that emotion is not just important, but absolutely necessary to make good decisions, take action and solve problems, cope with change and succeed. Research shows that excellent lawyers are generally more emotionally intelligent and they are better in relationships with clients and colleagues.
This one day workshop is for lawyers who want to develop key leadership competencies and get the best out of people at work.
Download course outline
[back to top]
Creating and Coaching a High Performing Team
This two day workshop is designed for leaders who want to improve the high performance of their teams. Using a simple but powerful team model participants will be equipped to understand what makes a high performance team, identify strengths and problem areas in their team’s communication and performance, develop skills in giving and receiving feedback and understand how to build team strength and relationships to energise your team.
Download course outline
[back to top]
Other Courses you may find of interest:
Some of our other courses may also help you enhance your management and leadership skills. Consider these examples from our other course areas:
Writing Skills Courses:
Report and Ministerial Writing
This workshop is designed to help public servants gain the skills and confidence to conquer the challenges of ministerial and report writing.
Download course outline [back to top]
Writing for Technical Experts
Writing for Technical Experts is a one day workshop that helps you develop the skills to communicate complex material to non-technical readers.
Download course outline [back to top]
Preparing a Press Release
A one-day workshop that provides a sound basis for developing effective press release packages. This workshop is particularly valuable for those people who need to achieve effective media coverage of their organisation in print, web and electronic mass media.
Download course outline [back to top]
Persuading and Influencing Through Writing
This is a one-day workshop that provides a sound basis for developing high level writing skills.
Download course outline [back to top]
Career and Personal Development Courses:
Building Psychological Capital at Work
‘Psychological capital’ refers to personality traits that influence a person’s work performance, including self-esteem, self-confidence, responsibility, emotional stability, resiliency, optimism and hope.
Download course outline [back to top]
Develop Unlimited Confidence
This workshop is designed to help participants improve and strengthen all areas of confidence.
Download course outline [back to top]
Business Etiquette and Personal Brand
This is an one day workshop for busy professionals who need to improve their presentation, personal brand and communication skills to give themselves the best opportunity to make a positive lasting impression.
Download course outline [back to top]
Social Intelligence in the APS
This interactive two day workshop is for managers, supervisors and people seeking to master interpersonal relationships as a means of creating new networks across a broad cross-section of interests to advance career objectives or achieve organisational goals.
Download course outline [back to top]
Communication Skills Courses:
Communication & Negotiation Skills
Everyone negotiates. Everyone communicates – with colleagues, customers and clients. Effective negotiators get a better outcome for themselves and their organisation.
Download course outline [back to top]
Presenting Complex Content Clearly
This workshop will help you discover how to communicate with clarity, engage your audience and be comprehensible and memorable.
Download course outline [back to top]
Influencing Skills for the APS
Influencing Skills is a practical one day workshop that provides you with the tools and techniques to become an influential, confident and persuasive communicator!
Download course outline [back to top]
Project Management Courses:
Fundamentals of Project Management
This one day workshop introduces participants to the basic concepts of project management. In this workshop attendees will be introduced to project management concepts and Microsoft Project will be used to demonstrate aspects of a project management software application.
Download course outline [back to top]
Customer Service Courses:
Customer Service for Frontline Managers
This is a practical program, encompassing the theories of Dr Karl Albrecht (a leading customer service guru) which focuses on ways to improve the quality of service provided to internal and external customers. You will learn a five step process to help you motivate your team, measure performance and understand how to go about continuous improvement from a customer perspective.
Download course outline [back to top]
Conflict Management
The ability to deal with difficult people and resolve conflict will make you feel more in control and less stressed. This workshop is designed to extend participants’ awareness and understanding of the issues involved in managing conflict and in particular dealing with difficult people.
Download course outline [back to top]